Title:		Open non-support requests
Owner:		dgl
SQL:		SELECT CASE WHEN status IN ('new','active') THEN '#f2dcdc' WHEN status='review' THEN '#e8e8bd' WHEN status='fixed' THEN '#cfe8bd' WHEN status='tested' THEN '#bde5d6' WHEN status='defer' THEN '#cacae5' ELSE '#c8c8c8' END AS 'bgcolor', tn AS '#', type AS 'Type', status AS 'Status', sdate(origtime) AS 'Created', owner AS 'By', subsystem AS 'Subsys', sdate(changetime) AS 'Changed', assignedto AS 'Assigned', severity AS 'Svr', priority AS 'Pri', title AS 'Title' FROM ticket WHERE type != "event" AND status in ('new', 'review', 'active')		Key: Active Review Fixed Tested Deferred Closed

TICKET Schema

CREATE TABLE ticket(
   tn integer primary key,  -- Unique tracking number for the ticket
   type text,               -- code, doc, todo, new, or event
   status text,             -- new, review, defer, active, fixed,
                            -- tested, or closed
   origtime int,            -- Time this ticket was first created
   changetime int,          -- Time of most recent change to this ticket
   derivedfrom int,         -- This ticket derived from another
   version text,            -- Version or build number
   assignedto text,         -- Whose job is it to deal with this ticket
   severity int,            -- How bad is the problem
   priority text,           -- When should the problem be fixed
   subsystem text,          -- What subsystem does this ticket refer to
   owner text,              -- Who originally wrote this ticket
   title text,              -- Title of this bug
   description text,        -- Description of the problem
   remarks text             -- How the problem was dealt with
);

Notes

• The SQL must consist of a single SELECT statement

• If a column of the result set is named "#" then that column is assumed to hold a ticket number. A hyperlink will be created from that column to a detailed view of the ticket.

• If a column of the result set is named "bgcolor" then the content of that column determines the background color of the row.

• Times in the TICKET table are expressed as seconds since 1970. Convert these values to human-friendly date formats using the sdate() and ldate() SQL functions.

• The now() SQL function returns the current time and date in seconds since 1970. The user() SQL function returns a string which is the login of the current user.

• The first column whose name begins with underscore ("_") and all subsequent columns are shown on their own rows in the table. This is useful for displaying the TICKET.DESCRIPTION and TICKET.REMARKS fields.

• The aux() SQL function takes a paramter name as an argument and returns the value that the user enters in the resulting HTML form. A second optional parameter provides a default value for the field.

• The option() SQL function takes a parameter name and a single-quoted SELECT statement as parameters. The resulting SELECT results is presented as an HTML dropdown menu and the function returns the currently selected value.

• The query can join other tables in the database besides TICKET.

Examples

In this example, the first column in the result set is named "bgcolor". The value of this column is not displayed. Instead, it selects the background color of each row based on the TICKET.STATUS field of the database. The color key at the right shows the various color codes.

SELECT
  CASE WHEN status IN ('new','active') THEN '#f2dcdc'
       WHEN status='review' THEN '#e8e8bd'
       WHEN status='fixed' THEN '#cfe8bd'
       WHEN status='tested' THEN '#bde5d6'
       WHEN status='defer' THEN '#cacae5'
       ELSE '#c8c8c8' END as 'bgcolor',
  tn AS '#',
  type AS 'Type',
  status AS 'Status',
  sdate(origtime) AS 'Created',
  owner AS 'By',
  subsystem AS 'Subsys',
  sdate(changetime) AS 'Changed',
  assignedto AS 'Assigned',
  severity AS 'Svr',
  priority AS 'Pri',
  title AS 'Title'
FROM ticket

To base the background color on the TICKET.PRIORITY or TICKET.SEVERITY fields, substitute the following code for the first column of the query:

SELECT
  CASE priority WHEN 1 THEN '#f2dcdc'
       WHEN 2 THEN '#e8e8bd'
       WHEN 3 THEN '#cfe8bd'
       WHEN 4 THEN '#cacae5'
       ELSE '#c8c8c8' END as 'bgcolor',
...
FROM ticket

To see the TICKET.DESCRIPTION and TICKET.REMARKS fields, include them as the last two columns of the result set and given them names that begin with an underscore. Like this:

 SELECT
   rn AS '#',
   type AS 'Type',
   status AS 'Status',
   sdate(origtime) AS 'Created',
   owner AS 'By',
   subsystem AS 'Subsys',
   sdate(changetime) AS 'Changed',
   assignedto AS 'Assigned',
   severity AS 'Svr',
   priority AS 'Pri',
   title AS 'Title',
   description AS '_Description',   -- When the column name begins with '_'
   remarks AS '_Remarks'            -- the data is shown on a separate row.
 FROM ticket

CVSTrac 1.2.1 - CGI:IRC